Terms & Conditions

Last updated: July 2026

These Terms and Conditions govern access to and use of the Softiyex websites and the purchase of digital products offered through Softiyex.

By accessing our websites or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

If you do not agree with these Terms and Conditions, you should not use the websites or place an order.

1. About Softiyex

Softiyex is an online business established in Spain that sells digitally delivered software products and related digital content.

The main product website is available through softiyex.com. Some orders may be securely processed through softiyx.com, which is the checkout domain used for certain Softiyex purchases.

References to “Softiyex”, “we”, “us” or “our” in these Terms include purchases completed through either domain.

The complete legal identity, registered address and company information of the seller are available in the Legal Notice published on the website.

2. Scope of These Terms

These Terms apply to:

• visitors using the Softiyex websites;
• customers purchasing digital products;
• orders processed through softiyex.com or softiyx.com;
• digital delivery, activation and support services connected to an order.

These Terms apply together with our:

• Refunds and Returns Policy;
• Privacy Policy;
• Cookie Policy;
• Legal Notice;
• product descriptions and licence information displayed before purchase.

If there is a conflict between a product page and these Terms regarding the specific features of a product, the information clearly presented on the product page at the time of purchase will apply to that product.

Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.

3. Eligibility to Purchase

To place an order, you must:

• have the legal capacity to enter into a contract;
• provide complete and accurate checkout information;
• use a payment method that you are authorised to use;
• purchase products only for lawful purposes.

Customers purchasing on behalf of a business confirm that they are authorised to bind that business to these Terms.

4. Digital Products

Softiyex sells digital products. Depending on the selected product, delivery may include:

• licence or activation keys;
• download links;
• installation files;
• installation or activation instructions;
• account or access information;
• product documentation;
• access to a digital service;
• other digital information described on the product page.

No physical product will be shipped unless the product page expressly states otherwise.

The exact product edition, operating system, licence duration, activation method, included features and limitations are shown on the relevant product page.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, compatibility information and prices are accurate.

Before purchasing, customers must review:

• the product name and edition;
• supported operating systems;
• minimum system requirements;
• device compatibility;
• language and regional restrictions;
• licence duration;
• number of permitted devices or users;
• delivery and activation method;
• included and excluded features;
• availability of updates or online services.

Product images are for identification and presentation purposes. Interfaces, icons or packaging shown in images may change depending on the publisher, version or operating system.

Minor presentation differences that do not affect the essential functionality of the product will not automatically make the product defective.

6. Compatibility

Customers are responsible for checking the stated compatibility requirements before purchasing.

Softiyex is not responsible for compatibility problems caused by:

• unsupported operating systems;
• devices that do not meet the published system requirements;
• incorrect product selection;
• third-party security or configuration settings;
• unauthorised modifications to the software or device;
• hardware, network or software problems outside Softiyex’s control.

Where compatibility information provided by Softiyex was materially incorrect or misleading, the customer may be entitled to an appropriate remedy under the Refunds and Returns Policy and applicable law.

Customers who are unsure about compatibility should contact Softiyex before purchasing.

7. Placing an Order

Products displayed on the website constitute an invitation to place an order and do not necessarily constitute a binding offer.

By completing checkout, the customer submits an offer to purchase the selected product under these Terms.

After an order is placed, the customer may receive an automated confirmation. An automated confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted.

The order is accepted when Softiyex:

• confirms that the order has been approved;
• begins digital delivery; or
• provides the product, licence or access information.

Softiyex may reject or cancel an order before delivery where:

• payment was not authorised;
• information provided during checkout appears incorrect;
• the product is unavailable;
• the displayed price contains an obvious error;
• fraud or unauthorised payment activity is suspected;
• the order violates these Terms or applicable law.

If an order is cancelled after payment and before delivery, the corresponding payment will be refunded.

8. Prices and Payment

The price displayed during checkout is the price payable for the selected product.

Any applicable taxes, currency information or additional charges will be displayed before the customer confirms the order.

Available payment methods are shown during checkout and may vary by country, currency or payment provider.

The customer confirms that:

• the payment information provided is accurate;
• the customer is authorised to use the selected payment method;
• sufficient funds or credit are available;
• the payment is not connected with fraudulent activity.

Payment may be processed by independent payment providers. Their own terms and privacy policies may also apply to the payment transaction.

Unless clearly stated before purchase and expressly accepted by the customer, Softiyex products do not include recurring charges or automatic renewals.

9. Digital Delivery

Digital products are normally delivered to the email address entered during checkout or through another method described on the product page.

Delivery may be completed by sending:

• a download link;
• a licence or activation key;
• installation instructions;
• access credentials;
• order information;
• another form of digital access.

Customers must provide a valid email address and ensure that messages from Softiyex can be received.

Customers should check their:

• inbox;
• spam or junk folder;
• promotional folder;
• email address entered during checkout.

If an order has not arrived within the delivery period stated on the website or order confirmation, the customer should contact support@softiyex.com.

Softiyex may request the order number, payment email or other reasonable information needed to locate and verify the order.

10. Licence and Permitted Use

Purchasing a product gives the customer only the usage rights described on the product page, licence information and applicable publisher terms.

Unless expressly stated otherwise, the purchase does not transfer ownership of:

• the software;
• copyright;
• trademarks;
• source code;
• publisher systems;
• intellectual property associated with the product.

The customer may use the product only:

• for lawful purposes;
• on the permitted number of devices or accounts;
• for the licence period stated on the product page;
• in accordance with the activation instructions;
• in accordance with any applicable publisher licence terms.

The customer must not:

• resell or redistribute the product without authorisation;
• publish or share licence keys or access credentials;
• provide unauthorised access to third parties;
• bypass technical protection or activation systems;
• copy or modify the product beyond what is legally permitted;
• use the product to commit fraud or other unlawful activity;
• falsely claim ownership of the software or associated intellectual property.

Any rights not expressly granted remain reserved by the relevant rights holder.

11. Account and Access Products

Where a product includes account access or login information, the customer must:

• keep the credentials secure;
• follow the instructions supplied with the order;
• avoid sharing access with unauthorised persons;
• notify Softiyex promptly of suspected unauthorised access;
• avoid changes prohibited by the product instructions.

Softiyex is not responsible for loss of access caused by the customer sharing credentials, ignoring instructions, making unauthorised changes or using the product in violation of the applicable terms.

This does not affect the customer’s rights where access is lost because of a problem attributable to Softiyex.

12. Activation and Installation

Customers should follow the installation and activation instructions provided with the order.

If an issue occurs, the customer should contact Softiyex and provide, where relevant:

• order number;
• checkout email address;
• product name and version;
• operating system;
• device information;
• exact error message;
• screenshots showing the issue.

Customers are expected to cooperate reasonably with troubleshooting.

Softiyex may provide:

• corrected instructions;
• compatibility checks;
• technical assistance;
• replacement activation information;
• replacement access;
• another suitable solution.

Customers will not be required to accept unreasonable troubleshooting steps or waive mandatory consumer rights.

13. Updates and Online Features

The availability of updates, cloud services, artificial intelligence features, online storage and publisher services depends on the specific product.

Updates or online features are included only where expressly stated on the product page.

Unless otherwise specified, a purchase does not guarantee:

• every future version of the software;
• permanent access to third-party online services;
• new cloud functionality;
• additional publisher services;
• features introduced after purchase.

Softiyex may provide additional updates or instructions when expressly included with the product or required by applicable law.

14. Right of Withdrawal

Consumers may have a statutory right to withdraw from a distance contract within the period established by applicable law.

For digital content not supplied on a physical medium, the right of withdrawal may cease once digital delivery begins where, before delivery:

• the customer expressly consented to immediate supply during the withdrawal period; and
• the customer acknowledged that beginning delivery may result in the loss of the right of withdrawal.

The loss of the withdrawal right does not remove the customer’s rights where the product is defective, not delivered, incorrectly described or otherwise not in conformity with the contract.

Further information is available in the Refunds and Returns Policy.

15. Refunds, Replacements and Remedies

Refunds, replacements, price reductions and other remedies are governed by the Refunds and Returns Policy and applicable consumer law.

Depending on the circumstances, a remedy may be available where:

• the product was not delivered;
• the wrong product was supplied;
• the information delivered was incomplete or incorrect;
• an activation method supplied by Softiyex does not work;
• the product materially differs from its description;
• the product cannot be brought into conformity within a reasonable period.

Softiyex may first attempt to resolve the issue through technical support, corrected information or a replacement, provided this does not cause unreasonable inconvenience to the customer.

Nothing in these Terms removes mandatory legal remedies for non-conforming digital content.

16. Customer Errors

Subject to mandatory consumer rights, Softiyex may refuse a discretionary refund where:

• the correct product was delivered and activated;
• the customer purchased the wrong product despite clear information;
• the wrong operating system or edition was selected;
• the device does not meet clearly disclosed requirements;
• the customer changed their mind after immediate digital delivery began with the required consent;
• the product was shared, resold, transferred or compromised;
• the customer refuses to provide reasonable information needed to investigate the problem;
• the issue is caused by circumstances outside Softiyex’s control.

Softiyex may nevertheless offer an exchange, store credit or another solution at its discretion.

17. Third-Party Software and Trademarks

Products sold by Softiyex may be developed, owned or distributed by third-party publishers.

All product names, logos, brands and trademarks belong to their respective owners.

Use of third-party software may be subject to:

• the publisher’s licence agreement;
• system requirements;
• acceptable-use rules;
• privacy policies;
• technical limitations;
• service availability.

Unless expressly stated, the display or sale of a third-party product does not imply sponsorship, endorsement or a partnership between Softiyex and the relevant publisher.

Softiyex does not control changes independently made by third-party publishers to their software, services, authentication systems or technical requirements.

18. Website Use

Customers and visitors must not:

• use the website unlawfully;
• attempt to access restricted systems;
• introduce malware or harmful code;
• interfere with website operation;
• collect data without authorisation;
• impersonate another person;
• place fraudulent orders;
• misuse promotional codes;
• attempt to obtain products without valid payment;
• reproduce substantial website content without permission.

Softiyex may restrict access, cancel orders or take appropriate action where misuse, fraud or unlawful activity is reasonably suspected.

19. Fraud and Payment Disputes

Softiyex may carry out reasonable order verification and fraud-prevention checks.

An order may be suspended or cancelled where there is reasonable evidence of:

• unauthorised payment;
• identity misuse;
• manipulated payment information;
• repeated abusive refund claims;
• resale or unauthorised distribution;
• fraudulent chargebacks;
• licence or account misuse.

Customers are encouraged to contact Softiyex before opening a chargeback so that delivery or activation issues can be investigated.

This does not prevent a customer from contacting a payment provider or exercising any applicable legal right.

Softiyex may submit order, payment, delivery and support records when responding to a payment dispute.

20. Intellectual Property

The Softiyex website, including its original text, design, structure, graphics and branding, is protected by applicable intellectual property laws.

Visitors may use the website for personal shopping and information purposes.

Without prior permission, users may not:

• copy substantial parts of the website;
• reproduce Softiyex branding;
• create misleading copies of the website;
• use Softiyex content commercially;
• present themselves as Softiyex or an authorised representative.

Third-party products, logos and materials remain the property of their respective owners.

21. Availability of the Website

Softiyex aims to keep the websites available and functional but does not guarantee uninterrupted access.

Access may occasionally be affected by:

• maintenance;
• hosting problems;
• security incidents;
• technical faults;
• payment-provider interruptions;
• internet or telecommunications failures;
• circumstances outside Softiyex’s reasonable control.

Softiyex may update, suspend or modify parts of the website where reasonably necessary.

Confirmed orders and mandatory customer rights will not be removed merely because the website changes.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

To the extent legally permitted, Softiyex will not be responsible for losses caused solely by:

• incorrect information supplied by the customer;
• unsupported hardware or operating systems;
• unauthorised product modifications;
• failure to follow supplied instructions;
• third-party software or service interruptions;
• loss or disclosure of credentials caused by the customer;
• unlawful or unauthorised use of the product;
• events outside Softiyex’s reasonable control.

For business customers, and to the extent legally permitted, Softiyex’s total contractual liability relating to an order will normally be limited to the amount paid for that order.

This limitation does not apply to fraud, wilful misconduct, personal injury or any liability that cannot legally be limited.

23. Data Protection

Personal data is processed in accordance with the Softiyex Privacy Policy and applicable data-protection law.

Personal information may be processed for purposes including:

• processing orders;
• delivering products;
• providing support;
• preventing fraud;
• handling payments;
• complying with legal obligations;
• managing disputes.

Payment providers, hosting services, email services and other necessary service providers may process information according to their own privacy terms.

24. Force Majeure

Softiyex will not be responsible for delays or failures caused by circumstances outside its reasonable control, including:

• internet or infrastructure failures;
• cyberattacks;
• widespread service outages;
• government action;
• natural disasters;
• war or civil disturbance;
• interruptions affecting publishers or payment providers.

Softiyex will take reasonable steps to reduce the effect of such events and complete affected orders where possible.

25. Changes to These Terms

Softiyex may update these Terms to reflect:

• legal or regulatory changes;
• changes to the websites;
• new payment or delivery methods;
• security requirements;
• changes to products or business operations.

The version applicable to an order will normally be the version available when the order was placed.

Material changes will not retroactively remove rights already acquired under a completed order.

26. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or replaced to the minimum extent necessary to make it lawful while preserving its intended purpose as closely as possible.

27. Governing Law

These Terms and contracts concluded through Softiyex are governed by Spanish law.

For consumers, this choice does not remove mandatory protections granted by the law of the country in which the consumer habitually resides.

Disputes involving consumers may be brought before the courts having jurisdiction under applicable consumer law.

For business customers, disputes will be submitted to the competent Spanish courts, unless another jurisdiction is required by law.

28. Entire Agreement

These Terms, together with the applicable product page, Refunds and Returns Policy, Privacy Policy, Cookie Policy and Legal Notice, form the agreement between Softiyex and the customer regarding the relevant purchase.

Any failure by Softiyex to enforce a provision immediately does not constitute a permanent waiver of that provision.

29. Contact Us

For questions about these Terms, orders, delivery or technical support, contact:

Email: support@softiyex.com
Contact page: Contact Us
Website: softiyex.com

Please include your order number or checkout email address when contacting us about a purchase.