Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Softiyex collects, uses, stores, shares and protects personal data when you visit our websites, place an order, create an account, contact our support team or use our online services.

This Privacy Policy applies to:

• softiyex.com, our main website and product catalogue;
• softiyx.com, the checkout domain used to process certain Softiyex orders;
• related contact forms, customer accounts and support channels.

References to “Softiyex”, “we”, “us” or “our” in this Privacy Policy refer to the Softiyex business established in Spain.

1. Data Controller

Softiyex is the data controller responsible for the personal data processed through its websites and services.

The complete legal identity, company details and registered address of the data controller are available in our Legal Notice.

For privacy questions or requests, contact:

Email: support@softiyex.com
Website: softiyex.com
Contact page: Contact Us

2. Personal Data We Collect

Depending on how you use Softiyex, we may collect the following categories of personal data.

Information you provide directly

This may include:

• full name;
• email address;
• telephone number, where provided;
• billing address and billing information;
• account username and account details;
• order number and purchase history;
• products purchased;
• support messages;
• contact-form submissions;
• information sent through email or WhatsApp;
• device and operating-system details provided for technical support;
• screenshots, error messages or files voluntarily sent to us;
• marketing preferences;
• any other information you choose to provide.

Information collected automatically

When you visit our websites, certain technical information may be collected automatically, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate location derived from the IP address;
• referring website or advertising campaign;
• pages viewed;
• products viewed;
• buttons or links clicked;
• cart and checkout activity;
• date and time of visits;
• cookie identifiers;
• analytics and advertising identifiers;
• information about website errors or performance.

Payment information

Payments are processed by third-party payment providers.

Softiyex generally does not receive or store complete payment-card numbers. We may receive limited payment information such as:

• payment status;
• transaction reference;
• payment method;
• billing details;
• currency and amount paid;
• fraud or risk indicators;
• refund or chargeback status.

3. How We Collect Personal Data

We may collect personal data:

• directly from you;
• when you create an account;
• when you place an order;
• when you use softiyex.com or softiyx.com;
• when you contact customer support;
• through cookies and similar technologies;
• from payment providers;
• from advertising and analytics platforms;
• from fraud-prevention providers;
• from publicly available sources where legally permitted.

Information may be transferred between softiyex.com and softiyx.com when necessary to process checkout, confirm payment, deliver the product, prevent fraud or provide customer support.

4. How We Use Personal Data

We may use personal data for the following purposes.

Processing and delivering orders

We use customer and order information to:

• process purchases;
• verify payment;
• send order confirmations;
• deliver digital products;
• send licence, download or activation information;
• maintain purchase records;
• handle cancellations, replacements and refunds.

Providing technical and customer support

We use support information to:

• respond to questions;
• identify orders;
• investigate installation or activation problems;
• provide troubleshooting instructions;
• replace incorrect or non-working delivery information;
• manage complaints and disputes.

Managing customer accounts

Where an account is created, we may use personal data to:

• provide access to the account;
• display order history;
• save customer preferences;
• secure the account;
• reset passwords;
• prevent unauthorised access.

Operating and improving the websites

We may process technical and usage information to:

• operate the websites;
• maintain security;
• detect errors;
• understand website performance;
• improve navigation and checkout;
• analyse which products or pages are most useful;
• test design and functionality changes.

Fraud prevention and security

We may use personal data to:

• verify orders and payments;
• identify suspicious activity;
• prevent fraudulent purchases;
• prevent licence or account misuse;
• investigate chargebacks;
• protect Softiyex, its customers and payment providers;
• enforce our Terms and Conditions.

Legal, tax and accounting obligations

We may process and retain information to:

• issue invoices;
• maintain accounting records;
• comply with tax obligations;
• respond to lawful requests;
• establish, exercise or defend legal claims;
• comply with applicable regulations.

Marketing and advertising

Where permitted, we may use data to:

• send promotional emails;
• measure advertising performance;
• create advertising audiences;
• show relevant advertisements;
• avoid repeatedly showing the same advertisements;
• understand whether an advertisement resulted in a visit or purchase.

Marketing emails will be sent only where there is an appropriate legal basis. You may unsubscribe at any time.

5. Legal Bases for Processing

Softiyex processes personal data only where there is a valid legal basis.

Depending on the purpose, we rely on:

Performance of a contract

This applies where processing is necessary to:

• process an order;
• receive payment confirmation;
• deliver a digital product;
• provide activation or installation support;
• handle a refund or replacement;
• manage a customer account.

Legal obligation

This applies where processing is necessary to:

• comply with tax and accounting requirements;
• retain legally required records;
• respond to courts, regulators or public authorities;
• comply with consumer-protection obligations.

Legitimate interests

We may rely on legitimate interests to:

• prevent fraud and abuse;
• secure our websites;
• investigate payment disputes;
• improve our services;
• respond to customer enquiries;
• maintain business records;
• establish or defend legal claims.

We consider whether these interests are proportionate and whether the customer’s rights and freedoms override them.

Consent

We rely on consent where required for:

• non-essential cookies;
• analytics cookies;
• advertising cookies;
• certain marketing communications;
• certain personalised advertising activities.

Consent may be withdrawn at any time without affecting processing that occurred before withdrawal.

6. Orders and Digital Delivery

When you place an order, we process the information necessary to complete the transaction and deliver the purchased product.

This may include:

• name;
• email address;
• billing information;
• product purchased;
• order date;
• order number;
• payment status;
• delivery status;
• activation or support history.

Because Softiyex sells digital products, the email address provided during checkout is particularly important. It may be used to send:

• order confirmations;
• download information;
• licence or activation details;
• installation instructions;
• important notices about the order;
• support communications.

Customers are responsible for providing a valid email address and checking their spam or promotional folders.

7. Payment Providers

Payments may be processed by independent payment providers shown during checkout.

These providers may process:

• payment-card or account information;
• billing information;
• transaction details;
• device and IP information;
• fraud-prevention data;
• authentication information.

Payment providers process personal data under their own privacy policies and legal obligations.

Softiyex receives only the information necessary to confirm, manage, refund or investigate a transaction.

8. Customer Support Communications

If you contact Softiyex through email, a contact form, WhatsApp or another support channel, we may process:

• your name;
• email address;
• telephone number;
• order number;
• product information;
• message contents;
• device and operating-system information;
• screenshots and error messages;
• communication history.

We use this information to respond to the request, provide support, investigate problems and maintain an appropriate record of the case.

Please avoid sending unnecessary sensitive information, passwords or complete payment-card details.

9. Cookies and Similar Technologies

Softiyex uses cookies and similar technologies to operate its websites and, subject to the visitor’s choices, measure performance and advertising.

Cookies may be used to:

• keep the shopping cart working;
• maintain checkout sessions;
• remember language or display preferences;
• protect the website against fraud;
• understand website traffic;
• measure advertising campaigns;
• identify whether an advertisement resulted in an order;
• improve website functionality.

Necessary cookies

Necessary cookies support essential functions such as:

• security;
• shopping-cart operation;
• checkout;
• customer authentication;
• language preferences;
• fraud prevention.

These cookies may be used without consent where they are strictly necessary to provide a service requested by the visitor.

Analytics and advertising cookies

Analytics and advertising cookies may be used only according to the visitor’s consent choices where consent is legally required.

Visitors must be able to:

• accept non-essential cookies;
• reject non-essential cookies;
• select cookie categories;
• change or withdraw their consent.

More information about individual cookies, providers and retention periods is available in our Cookie Policy and cookie-preference panel.

10. Analytics and Advertising Services

Subject to the visitor’s cookie choices, Softiyex may use services such as:

• Google Analytics;
• Google Ads;
• Meta Pixel and Meta advertising services;
• other analytics, conversion-measurement or advertising platforms.

These services may process:

• cookie identifiers;
• IP address;
• device and browser information;
• pages visited;
• product and cart interactions;
• referral or campaign information;
• purchase or conversion events;
• approximate location.

These providers may combine information collected through Softiyex with other information processed under their own privacy policies.

Where required, these technologies will be controlled through the cookie-consent system.

11. Marketing Communications

Softiyex may send marketing emails where:

• you have provided consent;
• marketing is otherwise permitted by applicable law;
• you have not opted out.

Marketing communications may include:

• product offers;
• discounts;
• new product information;
• service announcements;
• relevant Softiyex news.

You may unsubscribe by:

• using the unsubscribe link in the email;
• changing available account preferences;
• contacting support@softiyex.com.

Unsubscribing from marketing does not stop necessary communications relating to orders, security, refunds or customer support.

12. How We Share Personal Data

Softiyex does not sell personal data.

We may share limited personal data with service providers where necessary to operate our business, including:

• payment processors;
• website-hosting providers;
• email-delivery providers;
• WordPress and WooCommerce service providers;
• analytics providers;
• advertising platforms;
• fraud-prevention and security providers;
• customer-support and communication services;
• cloud-storage or backup providers;
• professional legal, tax and accounting advisers.

These recipients receive only the information reasonably necessary to perform the relevant service.

We may also disclose information:

• when required by law;
• in response to a valid legal request;
• to establish or defend legal claims;
• to prevent fraud or security incidents;
• in connection with a business sale, restructuring or transfer, subject to appropriate safeguards.

13. International Data Transfers

Some service providers may process personal data outside Spain or outside the European Economic Area.

Where required, Softiyex seeks to use appropriate safeguards, such as:

• an adequacy decision adopted by the European Commission;
• approved standard contractual clauses;
• additional technical and organisational safeguards;
• another legally recognised transfer mechanism.

More information about a relevant transfer may be requested by contacting support@softiyex.com.

14. Data Retention

Softiyex keeps personal data only for as long as necessary for the purpose for which it was collected and to comply with legal obligations.

Retention periods may include:

• Orders and contractual records: for the duration of the customer relationship and applicable legal limitation periods.
• Invoices and commercial documentation: for the period required by Spanish tax, accounting and commercial law.
• Customer-support records: for as long as necessary to resolve the issue and manage possible complaints or disputes.
• Account information: while the account remains active and for a reasonable period afterwards where necessary.
• Fraud and dispute records: for as long as necessary to investigate the matter and establish or defend legal claims.
• Marketing data: until consent is withdrawn, the customer unsubscribes or the information is no longer required.
• Cookie and analytics data: according to the periods described in the Cookie Policy or cookie-preference panel.

Spanish commercial rules generally require business documentation and supporting records to be retained for six years, without prejudice to other applicable legal periods.

After the relevant period expires, personal data will be deleted, anonymised or securely restricted where appropriate.

15. Data Security

Softiyex uses reasonable technical and organisational measures designed to protect personal data against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure;
• destruction.

These measures may include:

• encrypted connections;
• access restrictions;
• security monitoring;
• website and server updates;
• backups;
• fraud-prevention controls;
• limited access to customer information.

No online system can guarantee absolute security. Customers should protect their email accounts, devices, passwords and login credentials.

16. Your Data-Protection Rights

Subject to applicable law, you may exercise the following rights:

• Access: request confirmation of whether we process your personal data and obtain a copy.
• Rectification: request correction of inaccurate or incomplete information.
• Erasure: request deletion where there is no valid reason to continue processing.
• Restriction: request that processing be limited in certain circumstances.
• Objection: object to processing based on legitimate interests or direct marketing.
• Portability: receive certain data in a structured, commonly used and machine-readable format.
• Withdrawal of consent: withdraw consent where processing is based on consent.
• Automated decisions: request appropriate safeguards regarding qualifying solely automated decisions.

The AEPD recognises rights of access, rectification, opposition, erasure, restriction, portability and protection regarding individual automated decisions.

To exercise your rights, contact:

support@softiyex.com

Please state which right you wish to exercise and provide enough information to identify the relevant data. We may request reasonable identity verification before completing the request.

17. Complaints to the Supervisory Authority

You may contact Softiyex first so that we can try to resolve your concern.

You also have the right to submit a complaint to the competent data-protection authority.

For Softiyex in Spain, the supervisory authority is the:

Spanish Data Protection Agency — Agencia Española de Protección de Datos (AEPD)

This right does not affect any other administrative or judicial remedy available to you.

18. Automated Decision-Making

Softiyex does not normally make decisions based solely on automated processing that produce legal or similarly significant effects for customers.

Payment processors and fraud-prevention providers may use automated systems to assess transactions. Their own privacy policies explain how those systems operate and which rights may apply.

Where an order is automatically blocked or placed under review, Softiyex may conduct additional verification where appropriate.

19. Required Information

Some information is necessary to process an order or provide support.

For example, without a valid email address, payment confirmation and sufficient order information, Softiyex may be unable to:

• complete the transaction;
• deliver the digital product;
• locate the order;
• provide technical support;
• process a refund or replacement.

Optional fields will be identified as such where appropriate.

20. Children’s Privacy

Softiyex’s services are not directed at children.

Persons who do not have the legal capacity to enter into a purchase agreement should use the website only with the involvement of a parent or legal guardian.

If we learn that personal data from a child has been collected unlawfully, we will take reasonable steps to delete it.

21. Third-Party Links and Services

The websites may contain links to third-party websites, software publishers, payment services or support resources.

Softiyex does not control the privacy practices or security of independent third-party websites.

Visitors should review the privacy policy of any third-party service before providing personal information.

22. Changes to This Privacy Policy

Softiyex may update this Privacy Policy to reflect:

• legal or regulatory changes;
• changes to our websites;
• new service providers;
• new payment or delivery methods;
• changes to analytics or advertising tools;
• changes to our business operations.

The updated version will be published on this page with a revised “Last updated” date.

Material changes will be communicated where required by law.

23. Contact Us

For questions about this Privacy Policy, personal-data requests or privacy concerns, contact:

Email: support@softiyex.com
Contact page: Contact Us
Website: softiyex.com

When contacting us about an order, include the order number or checkout email address where appropriate.